Refund policy
AT GAUSS LIMITED, WE ARE COMMITTED TO PROVIDING THE BEST SHOPPING EXPERIENCE TO OUR CUSTOMERS IN THE EUROPEAN UNION. If you are not satisfied with any of our children's clothing purchases, we offer a flexible return and exchange service to ensure that your rights and interests are fully protected.
1. Return and Exchange Conditions
Return conditions: You can request a return within 14 days of receiving the item, provided that the item has not been used, washed or damaged, and that the original label and packaging are maintained.
Exchange conditions: If the product has a quality problem or is not the right size, you can request an exchange within 14 days. Products should remain unused and in sellable condition.
2. Return and Exchange Process
You will need to fill out the return request form and contact our customer service team via email at [email protected]
The customer service team will provide you with detailed instructions on how to return or exchange your item, including the return address and other necessary information.
3. Refund Processing
Once the returned item has been received and reviewed, the refund will be processed within 7 business days and the refund will be made to the payment method you used to make the payment.
4. Shipping Costs
If the return is due to us sending the wrong item or a problem with the quality of the item, we will bear the cost of return shipping.
If the return is due to personal reasons (such as inappropriateness or change of mind), you are responsible for the cost of return shipping.
5. Customer Support
If you have any questions about returns or exchanges, please feel free to contact us at [email protected]