Terms of service
GAUSS LIMITED (HEREINAFTER REFERRED TO AS THE "COMPANY") IS COMMITTED TO PROVIDING FIRST-CLASS CONSUMER SERVICE AND ENSURING THAT ALL EU CUSTOMERS RECEIVE THE BEST POSSIBLE EXPERIENCE WHEN PURCHASING AND USING OUR PRODUCTS. Our services comply with EU consumer protection laws and GDPR.
1. Scope of Services
We provide the following services to our clients:
An online shopping platform for customers to browse and purchase products
A variety of payment methods are available, including credit cards, bank transfers, and more
International shipping and returns are available
2. Order Confirmation and Processing
Order confirmation will be emailed to you within 24 hours.
We are committed to processing and shipping all orders as quickly as possible, with delivery times typically taking 20-40 business days, depending on the region.
3. Return & Exchange Policy
Customers have 14 days from the date of receipt of the item to return or exchange it, provided that the item is unused and in its original packaging.
If there is a quality problem with the product, the customer can apply for a full refund within 14 days.
4. Customer Data Protection
We comply with GDPR regulations and strictly protect your personal information. All user information is only used for order processing and customer support and will not be shared with third parties without the customer's consent.
2.5 Customer Support
If you have any questions, you can contact the customer support team at [email protected].